Customer Care Claims

If you wish to make a claim relating to an Air France flight, we are here to help you. Below you will find all the details you need to contact the relevant department.

If your claim relates to an Air France flight

For your information
Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.

If your claim concerns missing or delayed baggage

If you experience any baggage delay problem or missing baggage, please visit our Baggage Claim information page.

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